Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a resolution.
How to Request a Return or Report an Issue
To start a return or report an issue, please contact us at info@tanyopetboutique.com with your order number and a photo of the item. We will respond within 1–2 business days.
Please note: Due to the nature of our fulfillment process, we do not accept physical returns. Once your request is reviewed and approved, we will resolve your issue with a refund, exchange, or store credit — whichever you prefer.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Refunds
If your request is approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at info@tanyopetboutique.com.
European Union — 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Please contact us at info@tanyopetboutique.com with your order number and we will process your cancellation or refund accordingly.